Consumer Duty compliance monitoring for IFA firms
Structured file reviews, vulnerability scanning, service tracking, and board-ready MI reports — everything scored, timestamped, and audit-trailed. Built for directly-authorised IFA firms who need to demonstrate good outcomes, not just claim them.
FCA-aligned rubrics · Human-in-the-loop · Full audit trail · GDPR compliant
File Review
J. Smith - Pension Transfer
Mortgage arrears mentioned during annual review
M. Brown · Meeting Notes · 12 May 2026
Service Delivery
85% on track17
2
1
0
The FCA now expects structured, auditable evidence of good outcomes across all four Consumer Duty areas. Most small IFA firms are still cobbling this together manually.
Hours per report. Inconsistent scoring. No audit trail to show the FCA.
Proven Duty: AI-scored in minutes with Pass / Amber / Fail against a versioned Consumer Duty rubric.
Relies on adviser memory. No timestamped evidence. Gaps the FCA will find.
Proven Duty: Systematic scanning against FG21/1 indicators with a timestamped audit trail per client.
Cobbled together from spreadsheets. No trend data. Not board-ready.
Proven Duty: Board-ready PDF covering all four Consumer Duty outcome areas. Export in under five minutes.
Purpose-built for FCA-regulated advice firms. Each module maps directly to a regulatory requirement.
Core Module · COBS 9 · PROD 3 · PRIN 2A
Upload a suitability report PDF. AI analyses it against a configurable Consumer Duty rubric and returns a structured scorecard - Pass, Amber, or Fail for each check area, with line-level annotations referencing the specific text in the document.
J. Smith - pension-transfer-report.pdf
Reviewed 28 May 2026 · 12 pages
Client-specific reasoning provided. References personal pension arrangements and stated retirement timeline.
“Based on your expressed desire to consolidate pension pots ahead of your planned retirement in 2028...”
Vulnerability considered but assessment lacks depth. No explicit mention of FG21/1 indicators.
No value-for-money justification found. Must demonstrate why this recommendation offers fair value compared to alternatives.
No matching text found in the report.
Total Reviews
47
42 completed
Pass Rate
78%
+5pp improving
| Check Area | Pass Rate |
|---|---|
| Suitability Reasoning | 91% |
| Vulnerability Assessment | 68% |
| Value for Money | 54% |
Core Module · All Four Outcome Areas
Aggregate file review data into board-ready evidence. Trend analysis, breakdowns by adviser, check area, and product type. Export as a Board MI Report covering all four Consumer Duty outcome areas.
Monitoring Module · FG21/1 · PRIN 2A
Upload meeting notes, correspondence, or call recordings. AI scans against FG21/1 vulnerability indicators - financial stress, life transitions, health events, capability changes - and logs each signal with a severity classification and timestamped audit trail per client.
Financial stress - client mentioned mortgage arrears during annual review
M. Brown · Meeting Notes · 12 May 2026
Life transition - client approaching retirement within 12 months
R. Kapoor · Meeting Notes · 3 Apr 2026
Weekly summaries of FCA publications relevant to your firm
Week of 19 May 2026
19 May - 25 May 2026
Week of 12 May 2026
12 May - 18 May 2026
Week of 5 May 2026
5 May - 11 May 2026
Intelligence Module · FCA Publications · COBS · PROD
A weekly AI-curated digest of FCA publications, consultation papers, and policy statements relevant to retail investment advice. Each entry is priority-tagged, summarised in plain language, and linked to the specific modules it affects in your compliance workflow.
Monitoring Module · Consumer Duty · Fee-for-No-Service
Track ongoing service delivery across your entire client book. Automatic flagging when a client is at risk of paying for a service they haven't received - the number-one FCA enforcement priority. Colour-coded status per client with aggregate delivery rates for your board reports.
On Track
3
Due Soon
1
Overdue
1
Critical
0
| Client | Service Type | Status | Next Due |
|---|---|---|---|
| A. Thomson | Annual | ✓ On Track | 15 Aug 2026 |
| R. Kapoor | Annual | ⚠ Overdue | 18 May 2026(13d overdue) |
| S. Chen | Semi-Annual | ✓ On Track | 1 Jul 2026 |
| P. Williams | Annual | ⏱ Due Soon | 12 Jun 2026 |
| J. Smith | Quarterly | ✓ On Track | 2 Jun 2026 |
Smith & Partners Ltd · Created 28 May 2026 · in progress
Mrs Kapoor (age 62) seeks to consolidate pension arrangements into a single SIPP ahead of planned retirement in March 2027...
Based on balanced risk profile (5/10), 12-month horizon, and £1,800/month income requirements, we recommend consolidation...
Total charges: 1.12% AMC plus £150 annual platform fee, inclusive of 0.5% ongoing advice charge...
Workflow Module · COBS 9 · Suitability
Draft suitability report sections from a client fact-find and recommendation. The AI generates structured sections aligned to COBS 9 requirements - each section goes through adviser review, edit, and sign-off before the final report is exported. Full version history and audit trail.
No integration required. No training days. Get started in minutes.
Create an account, invite your team, and import your client book.
Takes under 10 minutes.
Upload suitability reports, meeting notes, and correspondence.
AI analysis starts immediately.
Review AI scores, action flagged vulnerabilities, and generate board-ready reports.
Export as PDF or CSV.
Practical guides to the evidence the FCA expects — written for directly-authorised IFA firms and the consultants who support them.
The six modules that score the evidence your firm already produces.
The four outcome areas, the board report, and the annual assessment.
Fair-value assessments and value-for-money evidence at file level.
FG21/1 drivers, documentation wording, and ongoing monitoring.
COBS 9/9A checks, the 12-point checklist, templates, and methodology.
Compliance isn't an afterthought - it's the architecture. Every design decision is made through the lens of regulatory accountability.
The questions compliance officers ask before signing up.
No. Every AI assessment requires human sign-off. Proven Duty flags issues and produces structured evidence - the adviser reviews, edits, and approves. This is a tool, not an auto-approver. Human oversight is built into every workflow.
Reports are analysed against a configurable rubric derived from FCA Consumer Duty guidance (COBS, PROD, PRIN 2A). Each check area receives a Pass, Amber, or Fail score with an explanation referencing the specific text in the document. The rubric is versioned and auditable.
The FCA expects firms to demonstrate robust outcomes monitoring with proper governance. Our outputs are structured evidence with full audit trails - who reviewed, when, and what they decided. The AI assists with analysis; the human owns every decision.
UK/EU-hosted infrastructure with row-level security. Your firm's data is isolated - no cross-firm access is possible at the database level. All data is encrypted at rest and in transit. Full GDPR compliance with a Data Processing Agreement available.
Yes. Many firms use both. Proven Duty handles the evidence gathering and monitoring - file reviews, vulnerability scanning, outcomes reporting. Your consultant provides strategic interpretation. The outputs complement each other.
Every score is a flag, not a final judgement. The adviser reviews each assessment, can edit or dismiss flags, and explicitly approves the outcome. AI errors are caught in the human review step - that's by design. The rubric is also configurable so you can tune sensitivity.
File reviews · Service tracking · Outcomes reporting · Vulnerability monitoring · Regulatory digest · Paraplanner assist
Cancel anytime. No annual commitment. No hidden fees.